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CONTACT INFORMATION :
Email: sofamtours.ltd@gmail.com
Phone: +250 788 438 452 / +250 788 766 468
Address: OM Plaza, Floor 1- 07, Nyarugenge, Kigali, Rwanda
Working Hours: Available 24/7 via digital support | Office hours: Mon–Sat 8:00 AM – 6:00 PM
Do You Have a Question?.. Send US An Inquiry By Clicking (Here!)
FREQUENTLY ASKED QUESTIONS [FAQ]
1. How do I book a tour or travel package?
You can easily book a tour by clicking the "Book Now" button on our website, filling out our online inquiry form, or contacting us directly via WhatsApp or email. Our team will guide you through the reservation process.
2. What are your operating hours?
Digital & WhatsApp Support: Available 24/7 for urgent inquiries.
Office Visits & Call Support: Monday to Saturday, 8:00 AM – 6:00 PM (CAT).
3. Do you customize travel and tour packages?
Yes! We offer tailored itineraries based on your budget, travel dates, and personal preferences—whether you are looking for local safaris, cultural tours, or international travel assistance.
4. What payment methods do you accept?
We accept Bank Transfers, Mobile Money (MoMo), and Cash payments at our office. Detailed payment instructions are provided upon booking confirmation.
5. What happens if I need to cancel or reschedule my booking?
Cancellation and rescheduling policies vary depending on the package and partner terms (e.g., permits or flight tickets). Please contact our support team as early as possible to assist with your request.
6. How can I get fast support if I have an urgent inquiry?
For the fastest response, reach out to us directly on WhatsApp (+250 788 438 452) or call us during business hours.
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